Shipping policy

SHIPPING POLICY

We carefully prepare each Glyph order for its journey to you.

Singapore Orders

Orders within Singapore are typically processed within 1–2 business days.

Shipping rates and estimated delivery times are displayed at checkout.

International Orders

We ship Glyph pieces to selected international destinations.

Available shipping options, rates and estimated delivery times are calculated and displayed at checkout based on your destination.

International delivery times may vary depending on the destination, local postal services and customs processing.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Customs & Import Duties

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Delivery Times

All delivery times provided at checkout are estimates. While we do our best to ensure your order reaches you promptly, delays caused by customs, postal services, couriers or circumstances outside our reasonable control may occasionally occur.

Delivery Address

Please ensure that your shipping address is complete and correct before placing your order.

Glyph cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.

Lost or Damaged Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us at glyph.collective@gmail.com with your order number and relevant details so we can assist you.