Refund policy

RETURN & REFUND POLICY

We hope you love your Glyph piece. If for any reason you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn and in its original condition and packaging, with no marks, stains, perfume, make-up or other signs of wear.

To request a return, please contact us at glyph.collective86@gmail.com with your order number and reason for return before sending the item back.

Change of mind
Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Damaged or incorrect items
Please contact us as soon as possible if your order arrives damaged, defective or incorrect. We will review the issue and arrange a replacement or refund where applicable, including reasonable return shipping costs.

Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

International returns
Customers are responsible for return shipping costs and any applicable customs duties or taxes related to the return, except where the item received was defective or incorrect.

Non-returnable items
For hygiene and product integrity, we cannot accept returns of items that have been worn, washed, altered, damaged after delivery, or returned without their original packaging.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.